Deploying technology where it matters most. Expert in healthcare adoption and scaling platforms from Rs 1 Cr to Rs 8 Cr.
Executed India's largest contactless patient monitoring deployment, aligning complex government and enterprise stakeholders.
Maintaining above-benchmark retention and generating multi-crore ARR through consultative value delivery.
Core Competencies
Specialised in navigating complex procurement, healthcare ecosystem management, and team leadership in highly regulated environments.
Healthcare Technology
AI-Powered Remote Patient Monitoring, EMR/CMS Platform Implementation, Medical Device Deployment, Government Healthcare Procurement
Enterprise Management
Strategic Account Management, End-to-end Client Lifecycle Management, Multi-Stakeholder Alignment, Revenue Operations & ARR Growth, Executive Relationship Building, Cross-Functional Leadership, Performance Metrics Optimization, Commercial Acumen
Technical & Tools
HubSpot, LeadSquared, ZOHO, Data-Driven Decision Making, Project Management, Sales Strategies
Professional Experience
Jan 2024 – Present
Turtle Shell Technologies Private LTD (Dozee)
AI-Powered Remote Patient Monitoring
Senior Customer Success Manager, West Zone
- ◆Executed India's largest contactless patient monitoring deployment: 1,800 AI devices across 20 government medical colleges, managing complex procurement processes and hospital deans.
- ◆Managed 7 enterprise hospital accounts (Apollo Group, Hinduja, Sahyadri, etc.), maintaining above-benchmark retention.
- ◆Led nationwide product launch, reducing avg deployment time from 6 to 4 weeks via standardised protocols.
- ◆Built and scaled a CSM team from 0 to 12 members in 18 months, reducing escalations by 40% and improving CSAT from 82% to 91%.
- ◆Generated Rs 2.8 Cr in ARR through upselling, contributing to 35% YoY territory growth.
Dec 2022 – Dec 2023
Tatvacare (Digi Care Healthcare Solutions)
EMR Platform
Area Manager – Mumbai
- ◆Directed team of 10 Key Account Managers, improving doctor adoption from 65% to 85% and reducing churn to 5%.
- ◆Partnered with Boston Consulting Group (BCG) on My-Tatva pilot program serving 500+ practitioners, generating Rs 95 Lakhs ARR.
- ◆Built dedicated 6-member specialist team, creating CS playbooks adopted across 4 regional teams nationwide.
Jan 2020 – Aug 2022
Docon Technologies (Api Holdings)
CMS Platform
Area Manager – Mumbai
- ◆Led CMS pilot across 25 clinics generating Rs 1 Cr revenue, securing board approval for Rs 8 Cr expansion across 200+ facilities.
- ◆Expanded client portfolio from 150 to 210 facilities (15% YoY growth).
- ◆Supervised 9 success managers managing Rs 1 Cr+ in MRR, improving quota attainment from 78% to 89%.
- ◆Architected lifecycle management framework adopted by 40 success managers nationwide, reducing implementation time by 3 weeks.
Jan 2016 – Dec 2019
Cafe Crux Designs Agency LLP
Marketing Coordinator & Client Expert
- ◆Managed marketing strategy and client relationships for BFSI clients (HDFC Bank, PayNearBy), developing strong stakeholder management.
Jun 2013 – Dec 2015
Convergys Stream PVT LTD
Customer Care Champion
- ◆Resolved international client queries, delivering exceptional customer-centric service.